Everything you need to know about our services, packages, and support at Soda.Looking for details about our offerings? We’ve got you covered. Explore answers about design services, ad management, eCommerce solutions, and more.
Soda is a digital services platform specializing in creative design, digital ad management, and eCommerce store development. We empower businesses to grow with streamlined and innovative solutions.
How can I subscribe to a service?
Simply visit our website, choose your desired service, and sign up. Our team will guide you through the onboarding process.
Can I get a custom package?
Yes! We understand every business is unique. Reach out to us, and we’ll tailor a package to your exact needs.
What types of designs are included?
Our offerings include logo design, social media posts, banners, short videos, infographics, motion graphics, presentations, and more.
How many design requests can I make per month?
This depends on the package. For our basic plan, requests are limited, while premium plans offer unlimited requests under our fair-use policy.
How long does it take to complete a design request?
Turnaround time varies between 2–3 business days, depending on the complexity and your package.
Can I request revisions?
Absolutely! All packages include unlimited revisions, following our fair-use policy.
Will I receive source files?
Yes, we provide source files upon request.
Which ad platforms does Soda manage?
We manage campaigns on platforms like Facebook, Instagram, Google, TikTok, Snapchat, and more.
Do I need an existing ad account?
Not necessarily. We can work with your existing account or assist you in setting one up.
Is there a minimum ad budget?
We recommend a minimum monthly budget of $500 for impactful results.
Does the service include ad creation?
Yes! We design and manage your ads while providing performance tracking and optimization.
How do I receive performance reports?
Monthly performance reports are shared via your dedicated dashboard, with key insights and updates.
Which eCommerce platforms does Soda support?
We use Shopify as our ecommerce platform of choice.
What’s included in eCommerce solutions?
Our services include store setup, product uploads, user experience optimization, and payment/shipping integrations.
How many products can I upload monthly?
You can upload unlimited products per month, if you need us to upload items for you, it will depend on your package.
Does the service include app integrations?
Yes, we integrate your store with essential apps and tools to enhance functionality.
How can I pay?
We accept credit and debit cards through our secure payment gateway.
Can I cancel my subscription?
Yes, you can cancel anytime through your account or by contacting support.
Are there any hidden fees?
No. Our pricing is transparent, and everything is outlined in our packages.
Do you offer discounts for annual subscriptions?
Yes! Save more by choosing our annual billing plans.
How can I contact support?
You can reach us through email or our website’s "Contact Us" form.
What are your support hours?
Our team is available Sunday to Thursday, 9 AM to 5 PM (KSA time).
Do I get a dedicated account manager?
A dedicated account manager is available as an add-on service for any package. Contact us to learn more about adding this feature for seamless communication.
How can I submit a complaint or suggestion?
Send your feedback via our contact form or email. We value your input!
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